ReportAnywhere delivers transparency and small steps to change
ReportAnywhere delivers transparency and small steps to change
While performing his or her job, an employee may encounter multiple challenges that cause delays:
- Different orders with similar deadlines (scheduling issue)
- Not all material is present on time (logistics issue)
- Insufficient quality (quality issue)
- A machine or tool falters (maintenance issue)
- It is unclear how a task should be performed (knowledge issue)
These disruptive situations, where changing priorities is probably the biggest loss in most companies, creates the need to get in touch with the right stakeholder.
However, there is no communication tool to immediately reach this person. Calling says nothing about the person's reachability and there is no data capture of the solution. With an e-mail, it is waiting for a reply without knowing whether the right stakeholder has been reached. 46% of emails are redundant and 29% have too many participants in cc. There is no transparency on the follow-up of open action items.
Business leaders and employees wonder:
- How quickly is an issue resolved?
- How are people triggered to action?
- In what way do employees fill in fewer documents while feedback is still received?
- How do you reduce the number of people unnecessarily involved in problems?
- What are the right priorities in a problem situation?
- What is a good method to group priorities?
- How can companies deal with the large number of open tickets in maintenance?
Ticketing system of the 21st century
Per report, there is a transparent division of roles: who receives the report and who needs to be informed? Relevant stakeholders receive a notification and the right stakeholder provides support.
Visualise communication and gain insight into all bottlenecks in the organisation through the digital andon for operators, team leaders and managers. Know exactly which departments are involved, what the resolution time is and follow every report throughout the company. Connecting faster means a capacity increase of at least 10%.
- Digital working documents: Digitise existing checklist, audit, quality control and HR records. Add photos, scan QR codes or link to internal working documents. Receive automatic reminders for submitting reports and guarantee consistent data collection. All documents in one place.
- A paperless environment where working documents are always available and shared with a few clicks. Avoid documents getting lost or present in multiple places.
- Digital Andon: visualise the organisation and show at a glance the work distribution of individual employees, entire departments or the entire organisation.
- Continuous improvement culture: learn from the past and solve problems faster. Each report is saved as well as the solution and resolution time. Track every report throughout the company and optimise communication lines with our track & trace. Escalate automatically for actionable follow-up. Analyse reports through Pareto's, Line Charts and more.
- Security: log in via your own Microsoft account and enjoy the highest security. No Microsoft account? Create an account with any mail address and enjoy authentication 2.0.
- Simple to use and set up: a minimum of buttons and actions to perform for quick navigation. Setup is done by your own employees in just a few hours.
Human centered
Searching for the right colleague and hoping for an answer is a thing of the past. The ReportAnywhere mobile application automatically connects the right stakeholders.
People are central. Employees are the hands, eyes and ears of any company. ReportAnywhere can be set up by the company's own employees with knowledge of the organisation, without heavy reliance on IT or a specialised consultant.
At last, employees get a tool to ask for targeted help or report failures through 1 channel. No longer does a service have to deal with phone calls, e-mails and multiple follow-up systems. Provide peace of mind and a clear overview. Each report is visible to colleagues within the same team, useful when users take part in different projects or shift follow-up.